How do I request a reset of the two-factor authentication for my Gigya Admin Console account?
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Question

How do I request a reset of the two-factor authentication for my Gigya Admin Console account?

Product

  • Gigya Admin Console

Answer

If a user is unable to login to the Gigya Admin Console due to an invalid phone number one of the following items will need to be provided by contacting Gigya Support[1]:

  • The last three characters of the Partner secret key (located under the "Secret Key" link) and an API key or Partner ID
  • A letter on company letterhead with the following informaton:
    • The user to reset
    • The contact information for the user
    • The signature of a company officer (e.g., C-level or President) 

Upon receipt of the letter, Gigya will call the designated account owner on a publicly listed company phone number.  The contact will need to provide the latest Gigya invoice information (invoice date and amount billed).

Gigya will reset the two-factor authentication for the user once the last three characters of the Partner secret key has been provided or the letter process has been completed.

Links

[1]: https://knowledge.gigya.com/GKB_Article?id=a6H400000004DJYEA2

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