How do I request a reset of the two-factor authentication for my Gigya Admin Console account?
- Gigya Admin Console
If a user is unable to login to the Gigya Admin Console due to an invalid phone number one of the following items will need to be provided by contacting Gigya Support:
- The last three characters of the Partner secret key (located under the "Secret Key" link) and an API key or Partner ID
- A letter on company letterhead with the following informaton:
- The user to reset
- The contact information for the user
- The signature of a company officer (e.g., C-level or President)
Upon receipt of the letter, Gigya will call the designated account owner on a publicly listed company phone number. The contact will need to provide the latest Gigya invoice information (invoice date and amount billed).
Gigya will reset the two-factor authentication for the user once the last three characters of the Partner secret key has been provided or the letter process has been completed.