How do I request a reset of the two-factor authentication for my Gigya Admin Console account?
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Question

How do I request a reset of the two-factor authentication for my Gigya Admin Console account?

Product

  • Gigya Admin Console

Answer

If a user is unable to login to the Gigya Admin Console due to an invalid phone number one of the following items will need to be provided by contacting Gigya Support[1]:

  • The last three characters of the Partner secret key
  • A letter on company letterhead that includes specific account information outlined below

If the last three characters of the Partner secret key are provided then Gigya will reset the two-factor authentication on the account.  However, if  the letter option is chosen then the letter will need to include the following:

  • Account which should be reset
  • The contact information for that account
  • The signature of a company officer (e.g. C-level or President).  

Upon receipt of the letter Gigya will carry out the following steps:

  1. Call the designated account owner on a publicly listed company phone number
  2. The contact will need to provide the latest Gigya invoice information (invoice date and amount billed)
  3. Gigya will reset the two-factor authentication on the account

Links

[1]: https://knowledge.gigya.com/GKB_Article?id=a6H400000004DJYEA2

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